If you want to erase your files, under Remove everything and reinstall Windows, click on Get started.If you want to keep your files, under Refresh your PC without affecting your files, click on Get started.
Click on Update and recovery > Recovery.If you're using a mouse, point to the screen's upper-right corner, move the mouse pointer down, click Settings, and then click Change PC settings. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.Under the section named Reset this PC, select Get started, and then choose from the options and/or settings depending on whether you want to keep your files. Select Settings > Update & Security > Recovery. The start menu is located on the toolbar of your Windows 10 device. Under the section named Reset this PC, select Get started, and then choose from the options and/or settings depending on whether you want to keep your files. If you need to factory reset your laptop or PC, we’ll show you how to factory reset a Windows PC in this article.Resetting your computer will delete all personal files. Open the Start menu by clicking on the Windows icon on the taskbar. 1.Back up all personal files you want saved to an external disk, flash drive, or cloud storage system. Even though you can re-install your Windows OS while keeping your files, you should always back up all the sensitive files in case something goes wrong during the re-installation process. Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down.
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